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Introduction |
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Seng Heng Bank has started acquiring business for both Visa and MasterCard since 1991 and is able to achieve a significant market share in acquiring business thus being regarded as one of the leading players in the Credit Card Industry in Macau. Due to the outstanding performance in acquiring business, both Visa International and MasterCard International have presented to Seng Heng Bank the Annual Award for its outstanding Market Share in Merchant Volume in Macau for the recent consecutive years.
Striving to enhance service standard, Seng Heng Bank has established a full scale self-independent Credit Card Centre, the first of its kind in Macau, with installation of an advanced Computer System and provision of the latest models of Electronic Data Capture Terminal (EDCT). |
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| (II) |
Acquiring Services |
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Being the first indigenous principal member of both Visa and MasterCard International in Macau and supported by well-experienced personnel, Seng Heng Bank has launched JCB acquiring service since 2001. Seng Heng Bank's another breakthrough is to enter into the untapped Debit Card market in 2002 by providing Debit Card acquiring service of both EPS and JETCO POS, the first of its kind in Macau. Meanwhile, Seng Heng Bank is able to provide Merchant with China UnionPay aquiring service in 2007. Seng Heng Bank endeavors to provide Merchant with a reliable, efficient and quality acquiring service including the following:- |
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Sales Slips Collection Service
To collect sales slips from Merchant on a daily basis. |
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Fastest Payment Service
To ensure the fastest reimbursement, payment will be settled within 24 hours. |
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Prompt Authorization Service
To provide a 24-hour local Authorization Centre with prompt and professional services throughout the year. |
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Latest Model Terminal Support
To provide Merchant with the most popular models being used in Hong Kong and Macau. |
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Major Account Service
Seng Heng Bank's Account Officer with versatile experience in acquiring has been assigned to provide the Merchant with unique professional services. |
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Merchant Training
To provide a comprehensive training to Merchant covering the following topics:-
- Card Acceptance Procedures;
- Operations of EDCT;
- Understanding of Counterfeit Cards;
- Local Fraudulent Case Study;
- Special Handling of Fraudulent Activity;
- General Discussion of Chargeback |
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SHB's well-equipped Training Centre accommodating up to 40 attendees at one time is able to conduct such kind of training courses to merchants. |
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Emergency Support
A strong local support team is able to provide emergency services. |
